Service & Support
1-hour response during working hours (GMT+8, Mon–Fri). One year full warranty. Free remote support for life.
| Support item | What you get |
|---|---|
| Response time | 1-hour video/remote response, Mon–Fri, GMT+8 working hours |
| Warranty | 1-year full warranty — mechanical, hydraulic, electrical |
| Remote support | Free lifetime remote video technical service — no support package required |
| Parts | Order any replacement part by drawing number from your digital archive — no photos or measurements needed |
| Documentation | Every serial number ships with complete design files: torque values, screw grades, wiring layouts |
How It Works
- You call or message — WhatsApp, email, or video call.
- An engineer answers — not a call center. Technical questions go to people who build the machines.
- We diagnose remotely — with your machine’s digital twin, we can often see the issue before you describe it.
- You get the fix — by drawing number, part, or on-screen guidance.
Honest commitment: we respond within 1 hour during working hours (GMT+8, Mon–Fri). We do not promise 24/7 coverage or on-site overseas visits — but we do promise a real engineer, quickly, for the life of the machine.
Need Support or a Quote?
Get a quote, delivery time, and honest technical advice — straight from the factory. 1-hour response during working hours (GMT+8, Mon–Fri).